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SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
PROFESSIONAL DESIGNATION: |
Contact Centre Information and Data Analytics Professional |
DESIGNATION ID | DESIGNATION TITLE | |||
771 | Contact Centre Information and Data Analytics Professional | |||
PROFESSIONAL BODY | DESIGNATION STATUS | |||
CCMG - Contact Centre Management Group | Reregistered | |||
SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | ||
SAQA 216/22 | 2022-05-10 | 2027-05-09 |
DESCRIPTION: |
The main functions of the Information and Data Analytics Professional include the following:
|
AWARDING CRITERIA |
For the Professional Designation to be awarded, professionals must comply with the following minimum requirements: |
Underlying Registered Qualification or Part Qualification: |
For the designation to be awarded applicants must have:
More than twelve months Work Force Management and Business Analytics experience. Or 3 years' experience in a data warehouse environment with business intelligence applications. Or 3 years in a development or reporting role responsible for data warehousing and the development of required reporting; and experience working with SQL and relevant reporting packages. And Experience in report writing and the creation of customised reports. And 3 years' experience working in a contact centre; and 3 years' experience in the BPS Industry. Academic Component: Successfully completed: Or National Diploma Contact Centre Management, Level 6. Or Bachelor of Technology in Contact Centre Management, Level 7. |
Experiential Learning or Experience |
More than twelve months Work Force Management and Business Analytics experience.
Or 3 years' experience in a data warehouse environment with business intelligence applications. OR 3 years in a development or reporting role responsible for data warehousing and the development of required reporting; and experience working with SQL and relevant reporting packages. And Experience in report writing and the creation of customised reports. And 3 years' experience working in a contact centre; and 3 years' experience in the BPS Industry. |
Competency Assessment |
A professional designation exam is to be written to ensure competency in the field of Information and Data Analytics Management and the candidate must demonstrate the following competencies:
|
Designation RPL Statement |
This Designation may not be awarded through Recognition of Prior Learning. |
RETAINING CRITERIA |
In order to ensure the currency of professional knowledge and to retain the Professional Designation, the professional must comply with the following minimum requirements: |
Code of Conduct |
Members must adhere to the Professional Body Codes of Conduct and Ethics. |
Continuing Professional Development (CPD) |
In order to ensure the currency of professional knowledge and retain the designation, the Information and Data Analytics Professional is required to:
And > Participate in CPD activities as follows: |
Fees |
Ensure that the annual membership fee is paid. |
PROFESSIONAL DESIGNATION PROGRESSION PATHWAY (The Designation being reported on here is shown in italics.) |
||
Sequence | Designation ID | Designation Title |
1 | 771 | Contact Centre Information and Data Analytics Professional |
2 | 393 | Contact Centre Brand Ambassador |
3 | 394 | Contact Centre Support Professional |
4 | 395 | Contact Centre Operational Professional |
5 | 396 | Contact Centre Strategic Professional |
PROFESSIONAL BODY WEB ADDRESS: |
For more information on this Professional Designation, please visit www.ccmg.org.za |