| DESCRIPTION: |
| This designation is intended for persons who already work as directors or executives or as strategic professional within the Contact Centre and/or Business Process Outsourcing environment or who wish to join the contact centre and/or Business Process Outsourcing industry who have the required experience within this occupational field. |
| AWARDING CRITERIA |
| For the Professional Designation to be awarded, professionals must comply with the following minimum requirements: |
| Underlying Registered Qualification or Part Qualification: |
Diploma in Contact Centre Management Level 6 SAQA ID 100970
Advanced Diploma in Contact Centre Management, Level 7 SAQA ID 110440
Or
Post Graduate Diploma in Contact Centre Management, Level 8 SAQA ID 117969 |
| Experiential Learning or Experience |
| 5 years' experience as a Contact Centre manager. |
| Competency Assessment |
| Complete the Board Exam within 6 months of meeting the minimum requirements for the position. |
| Designation RPL Statement |
| This Designation may be awarded through Recognition of Prior Learning. |
| RETAINING CRITERIA |
| In order to ensure the currency of professional knowledge and to retain the Professional Designation, the professional must comply with the following minimum requirements: |
| Code of Conduct |
| Members must adhere to the Professional Body Codes of Conduct and Ethics. |
| Continuing Professional Development (CPD) |
| A minimum of 54120 CPD points over three years and 1840 CPD points per annum afterwards. |
| Fees |
| Ensure that the annual membership fee is paid. |
