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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
PROFESSIONAL DESIGNATION: 
Contact Centre Strategic Professional 
DESIGNATION ID DESIGNATION TITLE
396  Contact Centre Strategic Professional 
PROFESSIONAL BODY DESIGNATION STATUS
CCMG - Contact Centre Management Group  Reregistered 
SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
SAQA 216/22  2022-05-10  2027-05-09 


DESCRIPTION:
This designation is intended for persons who already work as directors or executives or as strategic professional within the Contact Centre and/or Business Process Outsourcing environment or who wish to join the contact centre and/or Business Process Outsourcing industry who have the required experience within this occupational field. 
AWARDING CRITERIA
For the Professional Designation to be awarded, professionals must comply with the following minimum requirements: 
Underlying Registered Qualification or Part Qualification:
  • Diploma in Contact Centre Management Level 6 SAQA ID 100970
  • Advanced Diploma in Contact Centre Management, Level 7 SAQA ID 110440
    Or
  • Post Graduate Diploma in Contact Centre Management, Level 8 SAQA ID 117969 
  • Experiential Learning or Experience
    5 years' experience as a Contact Centre manager. 
    Competency Assessment
    Complete the Board Exam within 6 months of meeting the minimum requirements for the position. 
    Designation RPL Statement
    This Designation may be awarded through Recognition of Prior Learning. 
    RETAINING CRITERIA
    In order to ensure the currency of professional knowledge and to retain the Professional Designation, the professional must comply with the following minimum requirements: 
    Code of Conduct
    Members must adhere to the Professional Body Codes of Conduct and Ethics. 
    Continuing Professional Development (CPD)
    A minimum of 54120 CPD points over three years and 1840 CPD points per annum afterwards. 
    Fees
    Ensure that the annual membership fee is paid. 


    PROFESSIONAL DESIGNATION PROGRESSION PATHWAY
    (The Designation being reported on here is shown in italics.)

    Sequence Designation ID Designation Title
    1393Contact Centre Brand Ambassador
    2394Contact Centre Support Professional
    3395Contact Centre Operational Professional
    4396Contact Centre Strategic Professional


    PROFESSIONAL BODY WEB ADDRESS:
    For more information on this Professional Designation, please visit http://www.ccmg.org.za