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The information on Professional Bodies and Professional Designations on the National Qualifications Framework is public property. Thus the only payment that can be made for it is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| PROFESSIONAL DESIGNATION: |
| Contact Centre Operational Professional |
| DESIGNATION ID | DESIGNATION TITLE | |||
| 395 | Contact Centre Operational Professional | |||
| PROFESSIONAL BODY | DESIGNATION STATUS | |||
| CCMG - Contact Centre Management Group | Reregistered | |||
| SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | ||
| SAQA 216/22 | 2022-05-10 | 2027-05-09 | ||
| DESCRIPTION: |
| This designation is intended for persons who already work as managers or operational professionals within the Contact Centre and/or Business Process Outsourcing environment or who wish to join the contact centre and/or Business Process Outsourcing industry who have the required experience within this occupational field. |
| AWARDING CRITERIA |
| For the Professional Designation to be awarded, professionals must comply with the following minimum requirements: |
| Underlying Registered Qualification or Part Qualification: |
| Further Education Training Certificate: Generic Management, Level 4 SAQA ID 57712
Or, National Diploma: Contact Centre Operations, Level 5 SAQA ID 21792 Or Further Education and Training Certificate Contact Centre Operations Level 4 SAQA ID 93996 Or National Diploma Contact Centre management Level 5 SAA ID 21792 Or Diploma in Contact Centre Management Level 6 SAQA ID: 100970 |
| Experiential Learning or Experience |
| 18 months or more work experience as a Team Leader or equivalent position
Or, 12 months or more Generic Management Contact Centre experience |
| Competency Assessment |
| Complete the Board Exam within six months of meeting the minimum requirements for the position. |
| Designation RPL Statement |
| This Designation may be awarded through Recognition of Prior Learning. |
| RETAINING CRITERIA |
| In order to ensure the currency of professional knowledge and to retain the Professional Designation, the professional must comply with the following minimum requirements: |
| Code of Conduct |
| Members must adhere to the Professional Body Codes of Conduct and Ethics. |
| Continuing Professional Development (CPD) |
| A minimum of 54105 CPD points over three years and 1835 CPD points per annum afterwards. |
| Fees |
| Ensure that the annual membership fee is paid. |
| PROFESSIONAL DESIGNATION PROGRESSION PATHWAY (The Designation being reported on here is shown in italics.) |
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| Sequence | Designation ID | Designation Title |
| 1 | 393 | Contact Centre Brand Ambassador |
| 2 | 394 | Contact Centre Support Professional |
| 3 | 395 | Contact Centre Operational Professional |
| 4 | 396 | Contact Centre Strategic Professional |
| PROFESSIONAL BODY WEB ADDRESS: |
| For more information on this Professional Designation, please visit www.ccmg.org.za |